🙋‍♂️ Frequently Asked Questions (FAQ)

Introduction

Here are quick answers to some of the most common questions we get from our Emailflow community.

General Questions

How many emails can I send with the Free plan?

• You can send up to 300 emails and generate 300 PDFs per month on the Free plan.

Is there a trial period for the paid plans?

• Yes, we offer a 7-day trial for all our paid plans.

What happens when I reach my email/PDF quota?

• You'll receive a notification when you're at 80% of your quota. Once you reach 100%, the respective service will be paused until the next billing cycle or until you upgrade.

Is the billing project-based?

• Yes, our billing is project-based. Each project has its own plan and associated costs.

Can I add collaborators to my project?

• Yes, the Standard plan allows one additional collaborator, while the Pro plan allows unlimited collaborators.

Template Questions

What file formats are supported for templates?

• We currently support HTML format for both email and PDF templates.

Can I schedule emails?

• Yes, emails can be scheduled for one-time sending when calling our API.

Billing and Payment

How does the Pro plan's usage-based billing work?

• The Pro plan comes at a flat rate of $50 per month. Additionally, you pay $1 for every 10,000 emails and $0.1 for every 10,000 PDFs.

Is there an annual payment option?

• As of now, we only offer monthly payment options.

What's Next?

• If your question isn't listed here, please don't hesitate to contact our support team.

• Head back to the homepage of our documentation to explore other topics.

We're continuously updating this FAQ section, so check back often for more answers!